What else could you Use Your Unused Robinsons Vouchers and Robs$?

On 30th October 2021, mall Robinsons announced it would be ceasing its operations after 162 many closing its latter remaining outlets at The Heeren and Raffles City Shopping Centre. This has resulted in much confusion as shoppers scrambled to figure out how to handle the unused Robinsons Vouchers and Rob$ that they're still keeping.

#1 You skill With Your Robinsons Vouchers and Gift Cards

There are two kinds of Robinsons vouchers, one being vouchers printed using the Robinsons' logo and another being Al-Futtaim Retail Asia Gift Vouchers using the Al-Futtaim logo at the very top.

Robinsons' vouchers and gift certificates can only be used at Robinsons outlets so long as the purchases count a minimum of double the amount voucher amount. For instance, you would have to spend a minimum of $100 in one receipt to use a $50 Robinsons voucher. The same policy applies to Robinsons gift certificates as well. Robinsons' closing down sale has begun on 6th November 2021 therefore it would be best to use your vouchers as soon as possible before all stock has been sold.

Al-Futtaim vouchers may be used to purchase products at any Robinsons outlet as long as their expenses are double the amount voucher amount. Alternatively, these vouchers may be used in any of the Al-Futtaim stores within their original value without any double purchase amount required. For those of you keeping these vouchers, you've more options regarding where you can spend them as Al-Futtaim, Robinsons' parent company, owns a wide retail portfolio in Singapore which includes popular brands such as Pull & Bear, Vans, Mango, Zara, Marks & Spencer, Ted Baker, Lacoste, and Royal Sporting House.

#2 How You Can Claim Your Remaining Robs$

If you're still keeping your OCBC Robinsons Credit Card, do take note of the following. You will stop earning rebates in your OCBC Robinsons Credit Card from 6 November 2021 however, you can still continue earning Robs$ on purchases charged to your card at all Marks & Spencer and Robinsons stores in Singapore. Just make sure to pay off all of your Robs$ by 15 April 2021 as any unutilised Robs$ thereafter will be forfeited.

If you're an existing OCBC Robinsons Credit Cardholder, you might be notified that an OCBC Titanium Rewards Card will be issued for you. Any remaining Rob$ on 15 April 2021 will be transformed into OCBC$ in the indicated rate after you activate your brand-new OCBC Titanium Rewards Card. Just make sure that the new OCBC Titanium Rewards Card is activated by 12 April 2021 if you do not wish to forfeit any unused Robs$. Additionally, you will be happy to observe that your annual fees will be waived for the first 2 years.

As for those of you who are already holding both cards, any unutilised Robs$ from your OCBC Robinsons Charge card will automatically be converted to OCBC$ in your OCBC Titanium Rewards Credit Card by 15 April 2021. The converted OCBC$ will be valid for a period of 2 years from the date of conversion so this option provides you with more time to redeem your points if you do not want to rush to clear your Robs$ out of your OCBC Robinsons Credit Card.

#3 What exactly are Your Other Options Regarding Robinsons Products

Aside from unused Robinsons vouchers, gift cards and Rob$, you might be worried about the products you've purchased from Robinsons.

With effect from 29 October 2021, Robinsons will not accept any refunds and exchanges for items sold both prior to 29 October and after. This also includes products which deposits have been paid and have not been delivered. Which means that if you are planning to utilise your vouchers, check your purchases thoroughly just like any purchases made are final, even if the product is defective.

As part of the liquidation process, Robinsons and it is liquidators, KordaMentha, have assured customers that they are in the process of reaching a resolution with their suppliers which affected customers is going to be notified about the outcome. For those who have paid deposits for just about any Robinsons products but have yet to receive them, you should email copies of the receipts and delivery documents to KordaMentha to make sure that your purchase is recorded with their office.

Some suppliers for example Sealy Singapore have stepped forward to suggest that they will honour orders placed by customers who have paid Robinsons in full for Sealy beds. Since that time, other suppliers have stated that they'll follow suit so you can also get in touch with them straight to enquire about your products delivery details.

If you paid by charge card and want to seek a refund, you are able to file a chargeback request together with your bank within 120 days of the transaction provided that you can show supporting documents including the payment receipt, delivery date and written correspondence to prove that you simply tried to resolve the delivery of the products with Robinsons and also the supplier.

This means that should you bought products from Robinsons before July 2021, you will not have the ability to file a chargeback request. However, you can file an evidence of debt with KordaMentha if you do not get satisfactory recourse. If you are unsure of your recourse options or how the process works, you are able to approach the Consumers Association of Singapore (CASE) for help.